The Connecticut Insurance Department (CID) Consumer Affairs Unit is a state agency that handles such disputes. If a member of the Consumer Affairs Unit is unable to mediate the dispute, arbitration can be an option for consumers. The consumer first files a complaint with the Consumer Affairs Unit. When submitting your initial complaint, you will provide copies (NOT originals) of all documents or other items, such as photographs, pertinent to your case. You should keep additional copies in case you have to submit them for arbitration at a later date.